Cockroach reports can be difficult conversations in occupied Hempstead buildings. Keep the focus on the insect, the room, and the reported pattern. Housekeeping assumptions don’t replace identification.

Collect

Record sightings near appliances, in utility areas, or elsewhere only when someone has actually observed them. Gather repeat reports and note whether an earlier product or service changed the activity.

Communicate

Confirm the rooms to be assessed and who will relay instructions to occupants. Ask what access is required for the proposed service and how additional reports should be passed on. Keep the arrangements in one understandable account.